Returns & Exchanges
At Five Star Hobbies, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most new, unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the items in their original packaging, ensuring all manuals, accessories, and parts are included to avoid restocking fees.
Ship the Return
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned hobby gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing